Versatile (and friendly!) content strategist and UX writer. Driven, independent thinker that thrives in cross-functional teams. Plain language enthusiast. Morale-booster. Dog lover. Lives to make life easier through user-first content that’s thoughtful and goal-driven.
EXPERIENCE
7/23 – PRESENT
CONTENT STRATEGIST (CONTRACT, FULL-TIME), VERIZON
Lead content strategist for Verizon’s onboarding and entertainment flows across web and app. Own content strategy and execution for major initiatives like Digital Onboarding and myAccess, writing user-facing content across entry points, progress states, transactional flows, and feature education. Partner with product, design, and legal to ensure clarity, consistency, and alignment with accessibility standards, business goals, and a company-wide rebrand.
12/18 – 2/24
GLOBAL UX WRITER (CONTRACT, PART-TIME), LULULEMON
Provided content strategy and UX writing support for Lululemon’s global digital experiences. Collaborated with cross-functional teams to craft branded UI content across customer journeys, web experiences, and mobile app features. Ensured alignment with global tone and voice guidelines across regions and platforms.
5/22 – PRESENT
SENIOR UX WRITER (CONTRACT, FULL-TIME), COMCAST BUSINESS
Provided content strategy and writing support for Comcast Business’s small business self- service platform. Partnered with product, design, and engineering teams to create clear, user-friendly content for billing, support, upgrades, and account management journeys. Helped translate complex technical flows into actionable, accessible experiences aligned with brand and legal standards.
12/19 – 5/22
SENIOR COPYWRITER, ONEMAIN FINANCIAL
Drove traffic to OneMain Financial website through blog and social media content. Infused SEO strategy while maintaining brand voice. Collaborated with cross-functional teams to create marketing and promotional content.
8/09 – 12/19
SENIOR COPYWRITER (SELF-EMPLOYED), JESSICALESHNOFF.COM
Provided comprehensive copywriting support for a wide client base including but not limited Under Armour, lululemon, Stanley Black & Decker, Laureate Education, and T. Rowe Price.
6/06 – 12/10
CONTRIBUTING WRITER, BALTIMORE MAGAZINE
Wrote lifestyle features, profiles, and news items on Baltimore-related topics.
2/08 – 6/11
FREELANCE WRITER, AARP.ORG
Wrote features on a variety of lifestyle topics including relationships, dating, and family.
8/05 – 9/09
COMMUNICATIONS SPECIALIST, MARYLAND PUBLIC TELEVISION
4/06 – 11/06
FREELANCE WRITER, THE BALTIMORE EXAMINER
Wrote arts and entertainment items/high-end real estate profiles.
3/04 – 4/06
FREELANCE ARTS & ENTERTAINMENT WRITER, THE WASHINGTON TIMES
Wrote arts, entertainment, and pop culture features, including celebrity interviews, concert reviews, and trend stories.
3/03 – 11/05
U.S. CORRESPONDENT, RESEARCHRESEARCH
American reporter and editor for UK news agency covering U.S. research and science policy.
EDUCATION
B.A., JOURNALISM, UNIVERSITY OF MARYLAND, COLLEGE PARK
B.A., ART HISTORY, UNIVERSITY OF MARYLAND, COLLEGE PARK
PUBLISHING CREDITS
CONTRIBUTOR, IT GETS BETTER: COMING OUT, OVERCOMING BULLYING, AND CREATING A LIFE WORTH LIVING (PENGUIN, MARCH 2011)
Inspired by the It Gets Better Project, this groundbreaking book features over 100 essays from celebrities, politicians, writers, and more to assure LGBTQ+ youth that life really does get better.